Thank you for shopping with us at Shopibomi.online. Your satisfaction is our top priority, and we are committed to providing high-quality products and excellent customer service. This Refund Policy outlines the terms under which refunds are issued and the conditions you must meet to be eligible for a refund. By making a purchase on our website, you agree to the terms and conditions laid out in this Refund Policy.

1. General Overview

At Shopibomi.online, we understand that there may be occasions when a product does not meet your expectations. Whether it’s a defective item, an incorrect product, or simply a change of mind, we strive to make the return and refund process as clear and convenient as possible.

Please read the following information carefully to understand how our refund process works and what steps you need to take if you wish to request a refund.

2. Eligibility for Refunds

To be eligible for a refund, the item you purchased must meet the following conditions:

• The product must be unused and in the same condition you received it.
• The item must be returned in its original packaging, including any manuals, accessories, or tags.
• The request for a refund must be submitted within 7 days of receiving the product.
• Proof of purchase, such as a receipt or order confirmation email, must be provided.
• For hygiene reasons, items such as innerwear, swimwear, cosmetics, and personal care products are non-returnable and non-refundable unless they are defective or incorrect.

3. Non-Refundable Items

Certain items and situations are excluded from refunds. These include:

• Products marked as Final Sale or Clearance.
• Digital downloads, eBooks, or any other non-tangible digital products.
• Gift cards or promotional items.
• Returns that do not meet the conditions above (e.g., used items, items returned after the refund window).
• Products damaged due to misuse or negligence by the customer.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 48 hours of receiving the product. Include clear photos showing the defect or damage along with a description of the issue. Once we verify the defect, we will offer a refund, replacement, or store credit at no additional cost to you.

Please do not send the item back without first contacting our support team, as unauthorized returns may not be accepted.

5. Incorrect or Missing Items

In the rare event that you receive the wrong item or an item is missing from your order, please contact us within 3 days of receiving your shipment. Include your order number, a description of the issue, and relevant photos if applicable.

Once we verify the error, we will take prompt steps to send the correct item or issue a refund.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original method of payment. Depending on your payment provider, refunds may take 5 to 10 business days to reflect in your account.

If a refund is rejected (e.g., due to signs of use or damaged packaging), we will return the product to you at your request. Shipping costs for returned items are non-refundable unless the return is due to our error or a defective item.

7. Return Shipping Instructions

If you are eligible for a return, our customer service team will provide the return address and detailed instructions. Please ensure that the product is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Unless the return is due to our mistake, the customer is responsible for the return shipping costs.

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you must follow the return process to receive a refund and place a new order for the desired item. This ensures faster processing and reduces the chances of delays or errors.

9. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at support@shopibomi.online and we’ll be happy to assist you.

10. Order Cancellations

You may cancel your order for a full refund within 6 hours of placing it, provided the order has not yet been processed or shipped. Once the order has been processed or shipped, it can no longer be canceled and must go through the regular return process.

To cancel an order, please email us immediately at support@shopibomi.online with your order number and request.

11. Store Credits

In some cases, we may offer store credit instead of a refund, especially if you prefer to purchase another item or if the refund process would take longer due to payment provider delays. Store credits are issued as discount codes and can be used on any future purchase on Shopibomi.online.

12. Fraudulent Returns

To protect our business and ensure fairness to all customers, we reserve the right to deny refund requests if we detect fraudulent or abusive behavior. Suspicious patterns, excessive returns, or false damage claims may result in the rejection of refunds and further action if needed.

13. Policy Updates

Shopibomi.online reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes to the policy will be posted on this page, and we encourage you to review it periodically. Continued use of our website following any changes indicates your acceptance of the updated policy.